Terms & Conditions
Please read these Terms & Conditions carefully before confirming your booking with Dune Dhora.
Dune Dhora, a unit of Golden Travel Routes Private Limited, acts as a destination management and tour services provider for Jaisalmer and the Thar Desert. By confirming a booking, the guest/client agrees to the following Terms & Conditions.
1. Hotel Check-in & Check-out
The standard hotel check-in time is 15:00 hours and check-out time is 11:00 hours, unless otherwise specified by the concerned hotel/resort. Early check-in or late check-out is subject to availability and may incur additional charges.
2. Hotel Accommodation
All hotel, resort, camp and accommodation bookings are subject to availability at the time of confirmation. If the selected property is unavailable, Dune Dhora may arrange accommodation at a similar or alternative property of comparable standard, subject to availability.
3. Transportation
Vehicles provided under a tour/package are intended to perform the transportation services specified in the confirmed itinerary. The vehicle will not remain at the guest's disposal throughout the tour unless specifically agreed and mentioned in writing.
4. Changes & Unforeseen Circumstances
Any additional costs arising due to changes in itinerary, route, travel dates, transportation, vehicle requirements, road closures, roadblocks, adverse weather conditions, local restrictions, political disturbances, strikes, vehicle breakdowns, delays, cancellation of flights/trains/buses, illness, or any other circumstances beyond the reasonable control of Dune Dhora shall be payable by the guest/client as per actual expenses incurred.
5. Third-Party Services
Dune Dhora arranges and coordinates various services provided by third parties, including but not limited to hotels, desert camps, transport operators, safari operators, adventure activity providers, restaurants, guides and other local service providers. Dune Dhora shall not be liable for any loss, injury, damage, delay, cancellation or inconvenience arising from the acts, omissions, negligence, default or failure of such third-party service providers, except to the extent required under applicable law.
6. Delays & Cancellations
Dune Dhora shall not be responsible for delays, cancellations or interruptions to flights, trains, buses, road transportation, safaris, activities or other services caused by weather conditions, road closures, strikes, political or civil disturbances, government restrictions, natural events, technical failures or other circumstances beyond its reasonable control.
7. Booking & Payment
Bookings may be confirmed upon payment of the applicable advance amount as specified in the quotation/invoice. Unless otherwise agreed in writing, the balance payment must be received within the payment deadline specified in the booking confirmation or invoice.
8. Non-Payment / Release of Booking
If the required payment is not received by the specified due date, Dune Dhora reserves the right to release or cancel the booking without prior notice. Any cancellation charges imposed by hotels, camps, transport operators or other suppliers may be applicable.
9. Valid Identification Documents
Guests are required to carry valid government-issued photo identification for the duration of the tour. Foreign nationals must carry their valid passport, visa and other documents required under applicable Indian laws and regulations and must present them wherever required, including at hotel/camp check-in.
10. Alternative Accommodation
In the unlikely event that Dune Dhora is unable to accommodate guests at a confirmed hotel, resort or desert camp due to circumstances beyond its control, Dune Dhora will make reasonable efforts to arrange alternative accommodation of a similar or comparable standard, subject to availability. Any difference in cost, if applicable, shall be handled as per the circumstances and supplier policies.
11. Tour Guide & Activity Instructions
Guests are required to follow the reasonable instructions and safety guidelines provided by tour guides, drivers, tour escorts, safari operators, activity providers, hotel/camp management and Dune Dhora representatives. Dune Dhora reserves the right to discontinue or modify an activity where the guest's conduct, health, safety or circumstances may pose a risk to the guest or others.
12. Desert & Adventure Experiences
Certain Dune Dhora experiences may involve dune bashing, jeep safaris, camel safaris, desert walks, night safaris, outdoor dining, bonfires and other activities that involve inherent risks.
Guests participate in such activities at their own responsibility and must comply with the safety instructions of the respective activity provider. Certain activities may be subject to age, health, weather, weight, safety or other operational restrictions.
13. Personal Belongings
Guests are responsible for their personal belongings, valuables, cash, documents, electronic devices and luggage during the tour. Dune Dhora shall not be responsible for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded.
14. Unused Services
No refund shall ordinarily be provided for unused hotel nights, meals, transfers, sightseeing, activities, excursions or other services once the tour has commenced, including services voluntarily not used by the guest or resulting from an early departure.
15. Itinerary Changes
The itinerary provided at the time of booking is subject to operational feasibility. Dune Dhora reserves the right to alter the sequence, timing or routing of activities and services where reasonably necessary due to weather, safety, local conditions, supplier requirements, government restrictions or other operational circumstances.
Any material changes will be communicated to the guest/client as reasonably practicable.
16. Guest Conduct
Guests are expected to behave responsibly and respectfully towards local communities, staff, guides, drivers, service providers, other guests and the environment.
Any additional costs or damages caused by a guest due to misconduct, negligence, intentional damage or violation of hotel/camp/activity-provider rules shall be payable by the guest.
17. Special Requests
Requests relating to room preferences, dietary requirements, celebrations, specific vehicles, safari preferences, activities, early check-in, late check-out or other special arrangements are subject to availability and confirmation by the relevant service provider. Such requests cannot be guaranteed unless expressly confirmed in writing.
18. Cancellation Policy
Unless otherwise specified in the quotation, booking confirmation or invoice, the following cancellation charges shall apply:
| Cancellation Period | Cancellation Charges |
|---|---|
| More than 60 days before the tour start date | 5% of total package cost |
| 45–60 days before the tour start date | 25% of total package cost |
| 31–44 days before the tour start date | 50% of total package cost |
| 16–30 days before the tour start date | 75% of total package cost |
| 15 days or less before the tour start date | 100% of total package cost |
19. Cancellation Due to Unforeseen Circumstances
No refund shall ordinarily be payable for cancellation or interruption caused by circumstances beyond the reasonable control of Dune Dhora, including adverse weather, natural calamities, road closures, civil or political disturbances, government restrictions, strikes, vehicle breakdowns, illness, flight/train/ferry cancellation, or other force majeure circumstances.
Dune Dhora and its associates will, however, make reasonable efforts to assist guests with alternative arrangements, subject to availability and additional costs.
20. Refund Policy
Where a refund is applicable, the refund will be processed within 30 working days from the date on which the cancellation and applicable refund amount have been finalized.
Refunds shall be subject to deductions for applicable cancellation charges, supplier charges, transaction/payment gateway charges and other non-refundable amounts, wherever applicable.
21. Liability
Dune Dhora acts as a destination management and tour services provider and coordinates services offered by various independent suppliers. While Dune Dhora will make reasonable efforts to ensure that the services booked are delivered as confirmed, it shall not be liable for circumstances beyond its reasonable control or for the acts or omissions of independent third-party service providers, subject to applicable law.
22. Jurisdiction
All disputes arising in connection with bookings or services provided by Dune Dhora shall be subject to the applicable laws of India, and the courts having jurisdiction at Jaisalmer, Rajasthan and/or such other jurisdiction as may be legally applicable to Golden Travel Routes Private Limited.
23. Amendment of Terms
Dune Dhora / Golden Travel Routes Private Limited reserves the right to modify, amend or update these Terms & Conditions from time to time. The Terms & Conditions applicable to a confirmed booking shall be those communicated to the guest/client at the time of confirmation, subject to any subsequent changes required by law or circumstances beyond the company's reasonable control.
24. Acceptance of Terms
Payment of the booking amount and/or confirmation of the booking shall constitute the guest/client's acceptance of these Terms & Conditions.